Bringing Academic Medicine Into the 21st Century
Atul Grover, MD, PhD
Executive Director
Research and Action Institute
Association of American Medical Colleges
Atul Grover, MD, PhD, FACP, FCCP is the inaugural Executive Director of the Association of American Medical Colleges (AAMC) Research and Action Institute. The Institute convenes national experts to examine the most critical issues affecting the missions and institutions of academic medicine; develop policy and programmatic solutions; and harness member medical schools, teaching hospitals and academic health systems, and academic societies to test, validate, and scale effective change.
Dr. Grover is an internal medicine physician, health services researcher, and nationally recognized expert in health policy. Dr. Grover joined the AAMC as associate director for the Center for Workforce Studies in 2005, where he managed research activity and directed externally funded workforce studies. He became a director of government relations and health care affairs in 2007, and served as the association’s chief public policy officer from 2011-2016. From 2016-2020 he served as executive vice president, providing strategic leadership in the areas of medical education, academic affairs, health care affairs, scientific affairs, learning and leadership programming, diversity and inclusion, public policy, and communications.
Previously, Dr. Grover held positions in health care finance and applied economics consulting as well as in the U.S. Public Health Service, Health Resources and Service Administration National Center for Health Workforce Analysis.
Dr. Grover earned his Doctor of Medicine degree from George Washington University (GWU) School of Medicine and his PhD in health and public policy from Johns Hopkins University Bloomberg School of Public Health. Dr. Grover holds faculty appointments at GWU School of Medicine, and JHU Bloomberg School of Public Health.
Atul Grover, MD, PhD
Executive Director
Research and Action Institute
Association of American Medical Colleges
Atul Grover, MD, PhD, FACP, FCCP is the inaugural Executive Director of the Association of American Medical Colleges (AAMC) Research and Action Institute. The Institute convenes national experts to examine the most critical issues affecting the missions and institutions of academic medicine; develop policy and programmatic solutions; and harness member medical schools, teaching hospitals and academic health systems, and academic societies to test, validate, and scale effective change.
Dr. Grover is an internal medicine physician, health services researcher, and nationally recognized expert in health policy. Dr. Grover joined the AAMC as associate director for the Center for Workforce Studies in 2005, where he managed research activity and directed externally funded workforce studies. He became a director of government relations and health care affairs in 2007, and served as the association’s chief public policy officer from 2011-2016. From 2016-2020 he served as executive vice president, providing strategic leadership in the areas of medical education, academic affairs, health care affairs, scientific affairs, learning and leadership programming, diversity and inclusion, public policy, and communications.
Previously, Dr. Grover held positions in health care finance and applied economics consulting as well as in the U.S. Public Health Service, Health Resources and Service Administration National Center for Health Workforce Analysis.
Dr. Grover earned his Doctor of Medicine degree from George Washington University (GWU) School of Medicine and his PhD in health and public policy from Johns Hopkins University Bloomberg School of Public Health. Dr. Grover holds faculty appointments at GWU School of Medicine, and JHU Bloomberg School of Public Health.
What Patients Like and Dislike About Telemedicine: Insights from Press Ganey
Jessica Dudley, MD
Chief Clinical Officer
Press Ganey
As Press Ganey’s Chief Clinical Officer, Dr. Jessica C. Dudley is responsible for leading efforts to support organizations in increasing clinician engagement and improving patient care outcomes, particularly among physicians. Her areas of expertise include leadership development, clinical care redesign through outstanding teamwork, addressing clinician burnout, and advancing professional fulfillment.
Prior to joining Press Ganey, Dr. Dudley was Chief Medical Officer at the Brigham and Women’s Physicians Organization, where she was responsible for the strategic development and oversight of physician-led efforts to improve the quality and efficiency of clinical care. Dr. Dudley led the organization’s overall well-being efforts to address burnout and improve professional fulfillment for more than 1,700 physicians, and she participated in systemwide efforts supporting more than 5,000 physicians and 2,000 trainees. She also developed multiple training programs to advance the development of physician leadership skills and clinical performance, and she created a clinician incubator program to increase front-line clinicians’ engagement in identifying opportunities to redesign care to deliver improved outcomes and quality and reduce overall health care costs.
Dr. Dudley was Vice President for Care Innovation at Brigham Health, where she coordinated institutional and physician-led efforts to develop population health management and care redesign programs supporting the delivery of high-value patient care. Prior to that, she was a Medical Director within the Partners HealthCare System, and she served as Medical Director for Partners’ Human Resources department.
Dr. Dudley received her undergraduate degree from Yale University and her medical degree from Harvard Medical School. She completed her internship and residency in primary care internal medicine at Brigham and Women’s Hospital, where she was a practicing primary care physician for 10 years. Dr. Dudley is board-certified in internal medicine and is an assistant professor of medicine at Harvard Medical School.
Jessica Dudley, MD
Chief Clinical Officer
Press Ganey
As Press Ganey’s Chief Clinical Officer, Dr. Jessica C. Dudley is responsible for leading efforts to support organizations in increasing clinician engagement and improving patient care outcomes, particularly among physicians. Her areas of expertise include leadership development, clinical care redesign through outstanding teamwork, addressing clinician burnout, and advancing professional fulfillment.
Prior to joining Press Ganey, Dr. Dudley was Chief Medical Officer at the Brigham and Women’s Physicians Organization, where she was responsible for the strategic development and oversight of physician-led efforts to improve the quality and efficiency of clinical care. Dr. Dudley led the organization’s overall well-being efforts to address burnout and improve professional fulfillment for more than 1,700 physicians, and she participated in systemwide efforts supporting more than 5,000 physicians and 2,000 trainees. She also developed multiple training programs to advance the development of physician leadership skills and clinical performance, and she created a clinician incubator program to increase front-line clinicians’ engagement in identifying opportunities to redesign care to deliver improved outcomes and quality and reduce overall health care costs.
Dr. Dudley was Vice President for Care Innovation at Brigham Health, where she coordinated institutional and physician-led efforts to develop population health management and care redesign programs supporting the delivery of high-value patient care. Prior to that, she was a Medical Director within the Partners HealthCare System, and she served as Medical Director for Partners’ Human Resources department.
Dr. Dudley received her undergraduate degree from Yale University and her medical degree from Harvard Medical School. She completed her internship and residency in primary care internal medicine at Brigham and Women’s Hospital, where she was a practicing primary care physician for 10 years. Dr. Dudley is board-certified in internal medicine and is an assistant professor of medicine at Harvard Medical School.
The Telemedicine Competencies
Lisa Howley, PhD, MEd
Senior Director of Strategic Initiatives and Partnerships
Association of American Medical Colleges
Lisa Howley is an Educational Psychologist who has spent 25 years in the field of medical education supporting learners and faculty, conducting research, and developing curricula. She joined the AAMC in 2016 to advance the continuum of medical education, support experiential learning, and curricular transformation across its member institutions and their clinical partners.
Prior to joining the AAMC, she spent eight years as the Associate DIO and AVP of Medical Education and Physician Development for Carolinas HealthCare System in North Carolina, one of the largest independent academic medical centers in the U.S. In that role, she led a number of medical education initiatives across the professional development continuum, including graduate medical education accreditation, as well as physician leadership development for the large integrated healthcare system. She concurrently served as Associate Professor at the University of North Carolina School of Medicine, where she led curriculum and faculty development. She also held a faculty appointment in educational research at UNC-Charlotte where she taught social science research methods, led and collaborated on numerous studies of effective education.
From 1996 to 2001, she was a member of the medical education faculty at the University of Virginia School of Medicine where she designed and led performance based assessments and simulation-enhanced curricula. She received her Bachelor’s degree in Psychology from the University of Central Florida, and both her Master of Education and Ph.D. in Educational Psychology from the University of Virginia.
Lisa Howley, PhD, MEd
Senior Director of Strategic Initiatives and Partnerships
Association of American Medical Colleges
Lisa Howley is an Educational Psychologist who has spent 25 years in the field of medical education supporting learners and faculty, conducting research, and developing curricula. She joined the AAMC in 2016 to advance the continuum of medical education, support experiential learning, and curricular transformation across its member institutions and their clinical partners.
Prior to joining the AAMC, she spent eight years as the Associate DIO and AVP of Medical Education and Physician Development for Carolinas HealthCare System in North Carolina, one of the largest independent academic medical centers in the U.S. In that role, she led a number of medical education initiatives across the professional development continuum, including graduate medical education accreditation, as well as physician leadership development for the large integrated healthcare system. She concurrently served as Associate Professor at the University of North Carolina School of Medicine, where she led curriculum and faculty development. She also held a faculty appointment in educational research at UNC-Charlotte where she taught social science research methods, led and collaborated on numerous studies of effective education.
From 1996 to 2001, she was a member of the medical education faculty at the University of Virginia School of Medicine where she designed and led performance based assessments and simulation-enhanced curricula. She received her Bachelor’s degree in Psychology from the University of Central Florida, and both her Master of Education and Ph.D. in Educational Psychology from the University of Virginia.
Effect of Telehealth Expansion on Rural Medical Education at the University of Washington School of Medicine
John Scott, MD, MSc, FIDSA
Medical Director, Digital Health
University of Washington
John Scott, MD, MSc is a Professor of Medicine (Division of Allergy and Infectious Diseases) and Medical Director of Digital Health at the University of Washington. He graduated from Stanford University with a degree in Human Biology, attended Georgetown University School of Medicine cum laude, completed a residency in Internal Medicine at Stanford University Hospitals, and then obtained sub-specialty training in Infectious Diseases at the University of Washington.
In 2009, he launched Project ECHO (Extension for Community Health Outcomes) in Washington State, the first place to replicate the ECHO model outside of New Mexico. This innovative telehealth program helps clinicians serving in rural and underserved areas with the evaluation and treatment of common, complex, chronic diseases. In 2015, he won the Warren Reid Award for excellence in health care for the state of Washington, in recognition of his telehealth work. He chairs the Washington State Telehealth Collaborative and serves on the Telehealth committee for the Infectious Disease Society of America.
John Scott, MD, MSc, FIDSA
Medical Director, Digital Health
University of Washington
John Scott, MD, MSc is a Professor of Medicine (Division of Allergy and Infectious Diseases) and Medical Director of Digital Health at the University of Washington. He graduated from Stanford University with a degree in Human Biology, attended Georgetown University School of Medicine cum laude, completed a residency in Internal Medicine at Stanford University Hospitals, and then obtained sub-specialty training in Infectious Diseases at the University of Washington.
In 2009, he launched Project ECHO (Extension for Community Health Outcomes) in Washington State, the first place to replicate the ECHO model outside of New Mexico. This innovative telehealth program helps clinicians serving in rural and underserved areas with the evaluation and treatment of common, complex, chronic diseases. In 2015, he won the Warren Reid Award for excellence in health care for the state of Washington, in recognition of his telehealth work. He chairs the Washington State Telehealth Collaborative and serves on the Telehealth committee for the Infectious Disease Society of America.
Effect of Telehealth Expansion on Rural Medical Education at the University of Washington School of Medicine
Crystal Kong-Wong, MD
Associate Medical Director, Digital Health
University of Washington
Dr. Crystal Kong-Wong is a Family Doctor and Associate Medical Director of UW Medicine Digital Health and Digital Primary Care. After receiving her MD from the University of Michigan, Dr. Kong-Wong completed residency and a chief residency at the University of Washington Department of Family Medicine. Dr. Kong-Wong is passionate about providing high quality healthcare that is accessible, equitable, and innovative. In her role as AMD for Digital Health, Dr. Kong-Wong oversees the Quality Improvement program for UW Digital Health and rolls out new digital health programs throughout UW Medicine.
Crystal Kong-Wong, MD
Associate Medical Director, Digital Health
University of Washington
Dr. Crystal Kong-Wong is a Family Doctor and Associate Medical Director of UW Medicine Digital Health and Digital Primary Care. After receiving her MD from the University of Michigan, Dr. Kong-Wong completed residency and a chief residency at the University of Washington Department of Family Medicine. Dr. Kong-Wong is passionate about providing high quality healthcare that is accessible, equitable, and innovative. In her role as AMD for Digital Health, Dr. Kong-Wong oversees the Quality Improvement program for UW Digital Health and rolls out new digital health programs throughout UW Medicine.
Dean’s Panel: Planting the Seeds: Medical School Leadership Perspective
Moderator
Yoon Kang, MD
Senior Associate Dean, Education
Richard P. Cohen, MD, Associate Professor of Medical Education
Yoon Kang, M.D. graduated from the University of Pennsylvania summa cum laude in 1991 with a degree in economics and a concentration in finance. She then went on to earn her M.D in 1995 from Washington University School of Medicine. Dr. Kang completed her internal medicine residency and Chief Residency at Barnes-Jewish Hospital in 1999. She subsequently became a faculty member at Washington University School of Medicine where her primary focus turned to teaching using simulated clinical encounters, and Washington University appointed her its Director of Standardized Patient Programs.
In 2003, Dr. Kang joined the faculty at Weill Cornell Medical College as Director of Standardized Patient Programs, launching the college's simulation training programming. She was then charged with leading the task force for the design and development of the Margaret and Ian Smith Clinical Skills Center, Weill Cornell's custom-built facility for simulation sessions. Upon its completion in 2006, Dr. Kang was appointed the Director of the Center.
Dr. Kang continues to develop and implement new curricula in simulation for medical students and residents. She has won numerous teaching awards and was named the Richard P. Cohen Associate Professor of Medical Education in 2009. She is a member of Alpha Omega Alpha, is active in the Society for Simulation in Healthcare, and is a Fellow of the American College of Physicians.
Moderator
Yoon Kang, MD
Senior Associate Dean, Education
Richard P. Cohen, MD, Associate Professor of Medical Education
Yoon Kang, M.D. graduated from the University of Pennsylvania summa cum laude in 1991 with a degree in economics and a concentration in finance. She then went on to earn her M.D in 1995 from Washington University School of Medicine. Dr. Kang completed her internal medicine residency and Chief Residency at Barnes-Jewish Hospital in 1999. She subsequently became a faculty member at Washington University School of Medicine where her primary focus turned to teaching using simulated clinical encounters, and Washington University appointed her its Director of Standardized Patient Programs.
In 2003, Dr. Kang joined the faculty at Weill Cornell Medical College as Director of Standardized Patient Programs, launching the college's simulation training programming. She was then charged with leading the task force for the design and development of the Margaret and Ian Smith Clinical Skills Center, Weill Cornell's custom-built facility for simulation sessions. Upon its completion in 2006, Dr. Kang was appointed the Director of the Center.
Dr. Kang continues to develop and implement new curricula in simulation for medical students and residents. She has won numerous teaching awards and was named the Richard P. Cohen Associate Professor of Medical Education in 2009. She is a member of Alpha Omega Alpha, is active in the Society for Simulation in Healthcare, and is a Fellow of the American College of Physicians.
Launching a Spoke-and-Hub Telehealth Model: Opportunities and Challenges
Jennifer Mbuthia, MD
Queen’s Health System
Clinical Informatics & Allergy/Immunology Physician
Director of Telehealth (Retired/Former) at Tripler Army Medical Center
Jennifer Mbuthia, MD
Queen’s Health System
Clinical Informatics & Allergy/Immunology Physician
Director of Telehealth (Retired/Former) at Tripler Army Medical Center
Oral Research Forum
Keynote Speaker
Ateev Mehrotra, MD
Associate Professor of Health Care Policy, Department of Health Care Policy, Harvard Medical School
Associate Professor of Medicine and Hospitalist, Beth Israel Deaconess Medical Center
Ateev Mehrotra, MD, MPH, is an associate professor of health care policy and medicine at Harvard Medical School and a hospitalist at Beth Israel Deaconess Medical Center.
Much of Dr. Mehrotra’s research is focused on delivery innovations such as retail clinics, e-visits, and telemedicine, including their impact on quality, costs, and access to health care. He is also interested in the role of consumerism and whether price transparency and public reporting of quality can impact patient decision making. Related work has focused on the impact of new payment models and quality measurement, including how natural language processing can be used to analyze the data in electronic health records.
Dr. Mehrotra received his BS from the Massachusetts Institute of Technology, his MD from the University of California, San Francisco, and his residency in internal medicine and pediatrics at the Massachusetts General Hospital and Children’s Hospital of Boston. His clinical work has been both as a primary care physician and as an adult and pediatric hospitalist. He also has received formal research training with a Master of Public Health from the University of California, Berkeley and a Master of Science in Epidemiology from the Harvard School of Public Health. In 2013, he received the Alice S. Hersh New Investigator Award from AcademyHealth for health services researchers early in their careers who show exceptional promise.
Keynote Speaker
Ateev Mehrotra, MD
Associate Professor of Health Care Policy, Department of Health Care Policy, Harvard Medical School
Associate Professor of Medicine and Hospitalist, Beth Israel Deaconess Medical Center
Ateev Mehrotra, MD, MPH, is an associate professor of health care policy and medicine at Harvard Medical School and a hospitalist at Beth Israel Deaconess Medical Center.
Much of Dr. Mehrotra’s research is focused on delivery innovations such as retail clinics, e-visits, and telemedicine, including their impact on quality, costs, and access to health care. He is also interested in the role of consumerism and whether price transparency and public reporting of quality can impact patient decision making. Related work has focused on the impact of new payment models and quality measurement, including how natural language processing can be used to analyze the data in electronic health records.
Dr. Mehrotra received his BS from the Massachusetts Institute of Technology, his MD from the University of California, San Francisco, and his residency in internal medicine and pediatrics at the Massachusetts General Hospital and Children’s Hospital of Boston. His clinical work has been both as a primary care physician and as an adult and pediatric hospitalist. He also has received formal research training with a Master of Public Health from the University of California, Berkeley and a Master of Science in Epidemiology from the Harvard School of Public Health. In 2013, he received the Alice S. Hersh New Investigator Award from AcademyHealth for health services researchers early in their careers who show exceptional promise.
